In ISO 9001 Certification, highly competent market
industries with ISO 9001 2008 certification hold a
distinguished position. These industries hold an
advantage over others and have gained trust
credibility. The ISO 9001:2008 quality certification
is based on the following eight fundamental quality
management principles:
- Customer focus
- Leadership
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision making Mutually beneficial supplier relationships
Overview of the ISO 9001 : 2008 standard
ISO 9001:2008 contains five requirements sections,
each dealing with one of the fundamental building
blocks required by any process. These are:
Quality Management System:
This section details the general and documentation
requirements that are the foundation of the
management system. The general requirements ask you
to look at the processes of the management system,
how they interact with each other, what resources
you need to run the processes; and how you will
measure and monitor the processes. The second part
of the section then sets out the requirements for
the documentation needed to effectively operate the
system and how the documentation should be
controlled.
Management Responsibility:
The management of the systems is the
responsibility of the "top management" at a
strategic level in the organization. The "top
management" must know customers' requirements at a
strategic level and make a commitment to meeting
these as well as statutory and regulatory
requirements. "Top management" must also set
policies; and to achieve these policies set
objectives through planning how the objectives will
be met. "Top management" should also ensure that
there are clear internal communications and that the
management system is regularly reviewed.
Resource Management:
This covers the people and
physical resources needed to carry out the
processes. People should be competent to carry out
their tasks and the physical resources and work
environment need to be capable of ensuring that the
customers' requirements are met.
Product/Service realization:
These are the processes necessary
to produce the product or to provide the service.
This is the act of converting the input of the
process to the output. For a manufacturing
organization, this may be the process of converting
iron ore to steel via a blast furnace for example.
For a service organization, this may be the process
of moving a product or person from one place to
another, for example, a taxi journey.
Measurement analysis and improvement:
These are the measurements to
enable the systems to be monitored to provide
information on how the systems are performing with
respect to the customer, the management systems
themselves through internal audits, the processes
and the product. Analyzing these, including any
defect or shortfall in performance, will provide
valuable information for use in improving the
systems and products where this is required.
Each of these five fundamental
building blocks is required for any process because,
if one is missing, a controlled process does not
occur.
The advantages of being ISO 9001:2008 compliance: -
- Improved outcome of process
- Professional image
- Increased customer confidence
- Better marketability
- Clarity of responsibility and authority
- Better and defined system
- Consistent Quality b
