TL 9000 – Telecommunication QMS
TL 9000 is a quality management system for the design, development, production, delivery, installation and maintenance of
Telecommunications products and services. TL 9000 is the first unified set of quality system requirements and metrics designed
specifically for the Telecommunications industry. It encompasses ISO 9001 plus additional industry-specific requirements. The creation of
the TL 9000 standard marks the first time the Telecommunications Industry has worked together to develop uniform quality system requirements.
TL 9000 is applicable to approximately 10,000 Telecommunications suppliers worldwide. In addition to the ISO 9001
requirements, TL requirements include:
- Reliability and associated costs
- Software development and life-cycle management
- Specialized service functions such as installation and engineering
- Continuing communication between telecommunications service providers and suppliers
- Standardized performance measurements
Currently, the trend is manufacturers requiring compliance to TL 9000 as a minimum, and possibly certification for their
suppliers. By becoming TL 9000 compliant today, suppliers can gain a distinct competitive advantage, and benefit from the
improved processes and continuous improvement that is the foundation of ISO 9001 certified Quality Management System.
HACCP can be applied throughout the food chain from the primary producer to final consumer.
Benefits of TL 9000
Telecommunications companies experience many benefits when becoming TL 9000 certified, including:
- Continuous improvement of service to subscribers
- Enhanced customer/supplier relationships
- Standardization of quality system requirements worldwide
- Uniform performance and cost-based metrics
- Efficient management of external audits and site visits
- Overall cost reduction and increased competitiveness
- Enhanced competitive position for conforming suppliers
- Industry benchmarks for TL 9000 measurements
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